FINANCE & ACCOUNTING

Paying your bills

You must pay your bill by the 20th of each following month. That will be at least 10 business days from the date the bill was sent out. Any delay in payment will result in a 2% late payment fee to be paid on the next bill.

As of January 2018, the IPKL and water billing system in Lippo Village will use a closed payment method, i.e. the bill charged to the residents will be issued in detail with the total amount consisting of:

  • Environmental Management Fee
  • Sinking Fund
  • Water
  • Electricity (if applicable)

TMD is continually providing additional for our customers in making their IPKL and water bill payments.

The payment options that our customers can choose are:

  • Online payment through website, and login to resident login using resident client code.
  • Payment via ATM with menu provided: ATM BCA, ATM BNI 46, ATM Bank Nobu, Bank CIMB Niaga ATM.
  • Water
  • CIMB Niaga Savings Account (please register in CS).
  • Debit Credit Card of all Banks with VISA, Master logo (please register in CS).
  • Virtual Account so that it can pay at Teller BNI and Bank Nobu.
  • Internet Banking CIMB Niaga.
  • Mobile Banking CIMB Niaga.

BUILDING CONTROL

Build a new house
  • Fill in the application form for new building and building permit (IMB) for new building. Pick up application form at the Customer Service or go to website : www.lippovillage.com -> member area -> e-form
  • Submit the completed and signed application form and attach required documents : Identity Card (KTP)/ Driving License (SIM) of the owner of the building, a copy of the Building Sale and Purchase Agreement (Perjanjian Pengikatan Jual Beli/ PPJB)/ addendum, proof of IPKL payment, cadaster and design plan.
  • Application will be processed within 14 working days.
  • Approval for new build application will be issued by TMD Building Control.
  • Pay refundable security deposit, fees for project board and IMB and any other related charges that may be applied.
  • Submit the proof of payment for all related fees to customer.
  • Project board will be issued and collected from customer service.
  • Construction of new building shall make arrangement building permit (IMB).
  • Design plan can be consulted by BCD.
  • Every design changes has to get an approval from BCD.
  • New building permits and project board be valid for 6 months and can be extended. Project board only can be take on Friday by bring transfer evidence of project board.
  • Project area should be given a corrugated iron fence painted green (type Glotex 499).
  • Project works are not allowed to stay in the project area.
  • Working days : Monday - Friday, not allow work on Sunday and public holiday.
  • Working hour : 8AM to 5PM
  • Hour delivery material : 8AM to 3PM
  • Heavy vehicles must apply for a work permit no later three days before entering the area.
  • Violation of the permits and building codes that apply will be penalize in accordance with applicable regulation.
  • Fill in the application form for new building and building permit (IMB) for new building. Pick up application form at the Customer Service or go to website : www.lippovillage.com -> member area -> e-form
  • Submit the completed and signed application form and attach required documents : Identity Card (KTP)/ Driving License (SIM) of the owner of the building, a copy of the Building Sale and Purchase Agreement (Perjanjian Pengikatan Jual Beli/ PPJB)/ addendum, proof of IPKL payment, cadaster and design plan.
  • Application will be processed within 14 working days.
  • Approval for new build application will be issued by TMD Building Control.
  • Pay refundable security deposit, fees for project board and IMB and any other related charges that may be applied.
  • Submit the proof of payment for all related fees to customer.
  • Project board will be issued and collected from customer service.
  • Construction of new building shall make arrangement building permit (IMB).
  • Design plan can be consulted by BCD.
  • Every design changes has to get an approval from BCD.
  • New building permits and project board be valid for 6 months and can be extended. Project board only can be take on Friday by bring transfer evidence of project board.
  • Project area should be given a corrugated iron fence painted green (type Glotex 499).
  • Project works are not allowed to stay in the project area.
  • Working days : Monday - Friday, not allow work on Sunday and public holiday.
  • Working hour : 8AM to 5PM
  • Hour delivery material : 8AM to 3PM
  • Heavy vehicles must apply for a work permit no later three days before entering the area.
  • Violation of the permits and building codes that apply will be penalize in accordance with applicable regulation.
  • Fill in the application form for non-structural renovation. Forms are available at the customer service or go to website : www.lippovillage.com -> member area -> formulir aplikasi non-struktural.
  • Submit the completed and signed application form and attach required documents : Identity Card (KTP)/ Driving License (SIM) of the owner of the building, a copy of the Building Sale and Purchase Agreement (Perjanjian Pengikatan Jual Beli/ PPJB)/ addendum, proof of IPKL payment, cadaster and design plan.
  • The completed application will be processed in 1 (one) business day.
  • Non-structural renovation application approved.
  • Pay non-structural renovation sticker.
  • Submit the payment receipt and exchange with structural renovation sticker at customer service.
  • Sticker valid for 1 months and can be extended
  • Every design changes has to get an approval from BCD.
  • All construction workers are not allowed to stay overnight.
  • All workers are not allowed to work on Sunday/ Public holiday.
  • Working hour : 8AM to 5PM
  • Hour delivery material : 8AM to 3PM
  • Heavy vehicles must apply for a work permit no later three days before entering the area.
  • Violation of the permits and building codes that apply will be penalize in accordance with applicable regulation.

COMMUNITY DEVELOPMENT

Move In or Move Out
For those who have just moved in, it is necessary to inform TMD by fill in the form. Updated and accurate data allow TMD as the town manager to contact you if there is any information that must be delivered, either by email, sms or flyer. 

The resident who wants to move out from Lippo Village needs to inform TMD too, so TMD can update the data.

  • Please come to TMD Customer Service and fill in the application form.
  • If you cannot come personally you may ask someone to represent you or contact Call Center at (021) 55 777 557 to ask Customer Service to send you the move in or move out form through a fax or email. 
  • You can fill it in and send it back to (021) 553 3220 together with copy of Identity Card (KTP)/ a copy of the Building Sale and Purchase Agreement (Perjanjian Pengikatan Jual Beli/ PPJB)/ addendum and rental agreement.
  • You can also send the form and other documents online by sending an email to TMD@lippokarawaci.co.id .
To support our business owners, TMD has a wide range of promotional media that can be used, namely :

What’s On in Lippo Village (banners)
Rows of neat banners can be seen at several locations in the main street of Lippo Village. Each of these banners can inform variety of products and activities in Lippo Village and its surrounding areas. Banner size can be tailored to the needs of the business owners, in accordance with existing standards. TMD officers will help to put the banners up.

Vertical Banners (umbul-umbul)
The vertical banners are located in more than a hundred spots in Lippo Villages Central Business District (CBD). Attractive designs and bright colors can ensure the banner is read and remembered by customers.

Flyers/ brochure
Promotional flyers/ brochures can be delivered by TMD’s official couriers. The security and privacy of residents is very important, so we do not allow any person, other than official couriers, to go inside the Lippo Village residential area to deliver flyers/ brochures door to door.

Lippo Village Magazine

Ten thousand copies of Lippo Village free magazines are distributed to Lippo Village residents, tenants, institutions and business units. There are different ad sizes that you can choose, ranging from ¼ to 1 page size. Package deals are also available with attractive discounts.

Take advantage of the variety of promotional media in Lippo Village to promote your business and your company’s activities. It is so easy and economical and these promotional media are very attractive. For further information, please contact the TMD officers at (021) 5579 0190/ 91 ext. 431 or 900, or come directly to TMD Customer Service.  
Your home is private property, but as member of the community in Lippo Village, please understand that you are living in a neighborhood with many people, with many different needs. It is important to coordinate with TMD and get a permit before holding a function.

  • Please come to TMD Customer Service and fill in the application form minimum seven working days before the function.
  • If you cannot come personally you may ask someone to represent you or contact Call Center at (021) 55 777 557 to ask Customer Service to send you the application form through a fax or email. You can fill it in and send it back to (021) 553 3220.
  • Send information online by sending an email to TMD@lippokarawaci.co.id . TMD will send a copy of the application form for you to fill in and just send it back through the same email.
  • TMD Customer Service will then inform you whether the application is approved or rejected.
  • Once it is approved, TMD will send fliers of notification and distribute them to your surrounding neighbors and notify the Call Center and Emergency 911 as well as monitor and control safety during the function.

WATER & SANITATION

How you can pay your water bill
You will receive your water and sewerage bill on or about the 55th of each month, along with your IPKL rates. You water bill is calculated from your water meter reading. Your water meter is read monthly between the 12th and 17th of every month. Please support the water readers by making the meters easily accessible.

The payment options that our customers can choose are:
  • Online payment through website, and login to resident login using resident client code.
  • Payment via ATM with menu provided: ATM BCA, ATM BNI 46, ATM Bank Nobu, Bank CIMB Niaga ATM.
  • CIMB Niaga Savings Account (please register in CS).
  • Debit Credit Card of all Banks with VISA, Master logo (please register in CS).
  • Virtual Account so that it can pay at Teller BNI and Bank Nobu.
  • Internet Banking CIMB Niaga.
  • Mobile Banking CIMB Niaga.
If you want to connect to our water supply, please ask our Call Center at (021) 55 777 557 to ask Customer Service to send the form. As soon as they advise TMD officers that all formalities have been completed, we will install your meter within 3 business days.
Water bills must be paid within 10 business days of the bill date of issue. One warning letter will be sent to your mailing address by courier delivery.

It is important that you advise TMD of any change in your mailing address. TMD will not be liable for non-delivery on this account.

Failure to heed the warning letter within 5 business days of sending will mean that the water supply will be disconnected without further notice.

Late payment will be surcharged monthly at the rate 2% month, calculated from the pay-by date.
We will reconnect the water supply after the overdue bill is paid in full which will then include the disconnection and re-connection charges.

Size

Connection

Disconnection

Reconnection

Ø ½”

Rp 750.000

Rp 50.000

Rp 350.000

Ø ¾”

Rp 1.000.000

Rp 50.000

Rp 500.000

>Ø ¾”

determined by TMD

determined by TMD

determined by TMD


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