Customer Engagement & Reputation Management

This Department maintaining good relations as a liaison officer and the task is related with Customer Services, Resident Relations, Community Development and Event.
The main responsibility of this department is the building guideline implementation system. Ensuring that these rules are adhered to is everyone’s guarantee against environmental degradation and as a consequence, an inevitable eventual drop in property values.

Living in any community requires an appreciation of our neighbor’s environmental needs, not just our own. TMD Building Guidelines will be enforced. Offenders have been, or will be informed and asked to conform to the rules of the town in which they have chosen to live. Through the implementation of these rules, every investor in the city will enjoy the resulting environment and also see attractive increases in their property investment values.

BCD staff are always pleased to examine any concern a property-owner may have, and expert advise readily made available to assist those who have problems conforming to our guidelines in LIppo Village.
It handles Customer Responsibility Management(CRM) which consist of Customer Service Helpdesk, Call Center and Emergency Call 911.
Located at the TMD office, in Lippo Cyber Park, Lippo Village North, the Customer Service Help Desk serves the residents by providing information, receiving complaints, filing event permits, filing building and renovation permits and other related with administration stuffs. 

They are ready to serve the residents from Monday to Friday from 8 AM to 5 PM, Saturday from 8 AM to 3 PM, and Sunday/ public holiday from 9 AM to 1 PM.
This Department are concerning publications under Event and Publications which handles all the street-side advertising and official publications such as Lippo Village ENewsletter, the issuing of urgent information fliers, preparation of brochures etc.  Provides information for residents on any activities in Lippo Village, by sending flier, SMS blast, email blast, etc.
This Department delivery of homes to new residents, maintaining TMD’s database covering census-taking. This greatly assists TMD in their management projection and their responses to such as TMD, Government and other queries.

If any residents has questions, complaints or requires information about the environment, garbage removal, parking, water supply, street lighting (PJU) or any other TMD services, please contact TMD Call Center at (021) 55 777 557. 

Professional officers are serving residents every day, including Saturdays, Sundays and public holidays, from 8 AM - 5.30 PM. The existence of Call Center is very practical and efficient as the residents do not need to come and queue at the Customer Service Help Desk to obtain the required information.
For the comfort and safety of Lippo Village’s residents, Town Management (TMD) provides the facility of “Emergency Call 911”. 

In conditions that require Emergency assistance, such as fire and environmental hazards, electrical short circuit, gas leaks or crime, residents can contact the Emergency Call 911 at 0800 1900 911 immediately. 

Emergency Call 911 officers are always ready to serve you 24 hours a day.